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Courses required for certification

  1. Negotiating Value (3 hours)
  2. Research the Prospect (1 hour)
  3. Competitor Analysis (1 hour)
  4. Objection Responding (1.5 hours)
  5. Benefit Question - Creating Positive Attitudes (1 hour)

Support Courses (recommended but not required)

  1. Functional Product / Service / Company Knowledge (1 hour)
  2. Value Selling FAB/TEA Model (2.5 hours)

Support Materials (non-interactive lists and resources)

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Learn Customer Service Online

Marina Customer Service Training

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